COMPENDIUM

Enjoy delightful dining experiences at Rootz Hill’s Grillhouse, open for breakfast, lunch, and dinner.

For a more relaxed atmosphere, visit our beachside restaurants, Nana’s Café and Sails BBQ—two unique dining spots in one location, just a 5-minute walk from the hotel.

• Nana’s Café offers indoor dining with a focus on seafood, available for lunch and dinner.

• Sails BBQ invites you to an open-air dining experience, where you can grill your own barbecue at the table. Open for dinner only.

Or, enjoy an all-day menu at Café at Rootz, serving from 6:30 a.m. to 5:00 p.m.

 

Reserve your table today!
Online: www.guamplaza.com
Call: (671) 649-7760 (Food & Beverage Office)
Front Desk Assistance Available

 

JP Mini Shop

We carry all the conveniences travelers need and want.

• Location: Lobby Area

• Hours: Open daily, 8:00 am – 11:00 pm

 

JP Superstore

It is one of Guam's most popular retail destinations. We are a dynamic, ever evolving retailer that prides its self on being the cornerstone of fashion trends and exclusive offerings. Our wide variety of unique products and popular fashion brands are sure to satisfy the likes of all ages. We are a distinct establishment with many years of experience and we welcome you to submerge yourself in the most exceptional shopping atmosphere on island!

• Location: Entrance through hotel lobby

• Hours: Monday to Thursday, 11:00 am – 8:00 pm
  Friday to Sunday, 11:00 am – 9:00 pm

CLICK HERE www.jpsuperstore.com

 

Ruyi Spa

Set aside time to rejuvenate your health, and relax your mind and body.

• Location: Ground floor of Phase 2 building

• Hours: Open daily, 10:00 am – 10:00 pm

BANK-ATM SERVICE

For your convenience, we have an ATM located in the lobby.

 

BANQUETS AND MEETING ROOM

Our hotel offers banquet facilities for meetings, trainings or special occasions. Room rental and banquet packages are available, please contact our Food & Beverage Office, call extension 501, 502, 503 or call (671) 649-7760.

 

BUSINESS CENTER

Our business center is available 7 days a week, from 6:30 am to 9:30 pm. Available services include complimentary internet, printing and copying.

 

CAR RENTAL

Daily and monthly specials are available at Nissan Rent A Car. Please book online at NISSANRENT.COM or dial (671) 647-7300.

 

CREDIT INFORMATION

We accept American Express, Diners, Discover, MasterCard, Visa and Union Pay.

 

CRIBS

Cribs are available as a special request item through Front Desk. It is provided to guests on a first come, first served basis, and upon availability.

 

CHECK-IN TIME

15:00 (3:00 pm)

 

CHECK-OUT TIME

12:00 pm (12:00 noon)

 

DISTANCE TO AIRPORT

6.9 kilometer / 2.3 miles. Front Desk can arrange taxi service to the airport.

 

DRY CLEANING AND LAUNDRY

Same day laundry and dry cleaning services are available Monday to Friday, except on weekends and holidays. Laundry received before 8:30 am will be returned by 7:00 pm on the same day. Please request service at the Front Desk.

 

ELECTRICITY VOLTAGE

120 VOLT (60Hz) / A Type

 

EMERGENCY

In the event of an emergency, medical or otherwise, please dial 911 for immediate attention, or contact the Front Desk.

 

FAX MACHINE

Facsimile (FAX) service is available at the Front Desk. Our hotel fax number is 671-646-3952. Fax service is $2.50, plus any long distance charges incurred, which you have the option to pay on the spot or charge to your room. Our Front Desk staff is happy to assist you, please have all documents and fax number ready.

 

FIRE EMERGENCY

Our hotel is fully equipped with fire prevention devices. For your safety, please familiarize yourself with the fire alarm locations and exit routes. This information is posted on the back of each guest room door.

 

FITNESS CENTER

Our fitness center is exclusively for Guam Plaza Resort guests. The indoor fitness center is fully equipped with modern equipment. It is located near the hotel pool, and is open daily from 6:30 am to 11:00 pm.

 

FOREIGN EXCHANGE

Foreign currency exchange is available at the Front Desk. We accept Korean Won and Japanese Yen to US Dollar only.

 

ICE MACHINES

Ice machines are located in each building phase.
Phase 1, ice machines are located on the second and third floor.
Phase 2, ice machines are located on the second, sixth and eighth floor next to the elevator.
Phase 3, ice machines are located on the ground floor, fifth and seventh floor next to the elevator.

 

KEY CARD

Should you lose your key card, please notify the front desk immediately. Key replacement is $10 and a valid picture ID required. Please return your key card to the Front Desk upon check-out.

 

LAUNDRY FACILITY

The guest laundry facility is located outside by the hotel lobby entrance. It is open 24 hours. Washers and dryers are coin operated. For your convenience a coin changer is available in the laundry room. In the event the coin changer is out of order you may change your bills at the front desk. Washer per load: Light (30 minutes) $3.50, medium (36 minutes) $3.75, heavy (43 minutes) $4.00 Dryer per load: (30 minutes) $4.50

 

LOST AND FOUND

For articles lost or found within our hotel, please contact the Front Desk, we will do our best to help.

 

LUGGAGE STORAGE

Luggage storage is available, 24 hours, during your stay. Upon check out, luggage may continue to be stored for a few hours. Please see the Front Desk.

 

MAIL AND MESSAGES

Mail and messages received at the hotel may be collected by either calling or stopping by the Front Desk.

 

PARKING

Parking is available for all registered hotel guest. Please take care of your valuables; the hotel is not responsible for items left in vehicles while on hotel property. In room safes are available for your convenience.

 

RESTAURANTS

Enjoy delightful meals at our hotel restaurant, Rootz Hill’s Grillhouse. It is open for breakfast, lunch and dinner. Or, dine and relax at our beachside restaurants, Nana’s Café and Sails BBQ. They are two restaurants in one building, and just about a 5 minute walk from the hotel. Nana’s Café is indoor dining, open for lunch and dinner, specializing in seafood dishes. Sails BBQ is open-air dining for its concept of barbequing at your table. It is open for dinner only. Dining reservations may be made online at www.guamplaza.com, or by calling our Food & Beverage Office, (671) 649-7760, or by contacting the Front Desk.

 

ROOM KEY TYPE

Key card

 

SAFES

Our guest rooms are equipped with safes with easy to use instructions for you to secure your valuable belongings, such as jewelry, cash or passports. Your generated password is required to open the safe. If you enter the wrong password three times consecutively, the safe will automatically switch to lock-mode for 15 minutes, after 15 minutes try your password again. Our hotel cannot be responsible for the loss of personal property during your stay.

 

SWIMMING POOLS

Enjoy a cool dip in the pool or just lounge in the tropical sun. The hotel has two swimming pools located in the courtyard; one large pool and one kiddie pool. The pool is open 9:00 am to 6:00 pm, daily. There are no life guards on duty, for safety reasons, children must be accompanied by a guardian at all times.

 

TOUR AGENT

Need assistance planning your tour of Guam, from finding historical sights to beach activities? Lamlam tour agency is here to help you. The tour desk is located in the lobby area. They are open daily, from 9:00 am to 5:30 pm.

 

TRANSPORTATION

We are happy to arrange taxi service for your transportation needs while you stay with us. Miki Taxi service is located at the lobby entrance.

 

WAKE-UP SERVICE

Need a little assistance getting up in the morning? We can help. Let us know what time you need to be awake and we’ll give you a call. Simply call the Front Desk to schedule your wake-up call.

 

WHEEL CHAIR

Wheel chair is available for emergency use only.

 

WI-FI SERVICES

Complimentary wi-fi (5Mbps) service is available in guest rooms and hotel lobby. If you would like to upgrade Wi-Fi service to 15Mbps the fee is $9.99 per day or 25Mbps the fee is $14.99 per day.

Internal Extensions

 

Hotel Operator

Dial: 0

 

Hotel Operator

Dial: 0

 

Emergency

Dial: 0 or 911

 

Front Desk

Dial: 0

 

Guest Relations

Dial: 614

 

Guest Room

Dial: 7 + Room Number

 

Restaurant Reservations

Dial: 501 or 502 or 503

 

Room Service

Dial: 605 or 606

 

Security

Dial: 620

 

Wake-Up Service

Dial: 605 or 606

 

Ruyi Spa

Dial: 510

 

Outside Calls

 

Local Calls

Dial: 9 + Number

 

Long Distance Calls

Dial: 8 + 1 + Area Code + Number

 

International Calls

Dial: 8 + 011 + Country Code + City Code + Number

 

 

Direct Dialed – Bill to the room

 

Room-to-Room

No charge

 

Room-to-Room

No charge

 

911

No charge

 

Local

$0.75 per call

 

Directory Assistance Local

$1.00

 

Directory Assistance Long Distance

$2.00

 

Billing Information

Housekeeping services is provided after three (3) days.

Daily housekeeping service may be provided as a special request, please dial 604 or 605 (Front Desk extensions).

ACCESSIBLE ROOMS

Our hotel has rooms with special features for guests with mobility disabilities such as toilets and showers with grab bars. We also have rooms with visual alarms and notification devices for guests who are deaf or hard of hearing. If you need a room with these features, please contact the front desk to see if any are available.

 

ACCESSIBLE FACILITIES

Our facilities are designed to be usable by individuals with use of wheelchairs and other mobility devices.

 

SERVICE ANIMALS

Our hotel welcomes service animals that are individually trained to perform work or tasks for individuals with disabilities in all areas open to guests. Please note that service animals may not be in the swimming pool or other bodies of water, and may not be left alone in rooms. Only dogs are recognized as service animals under titles II and III of the ADA.

We are a pet-free hotel.

Service Animals are not considered as pets. Our hotel welcomes service animals that are individually trained to perform work or tasks for individuals with disabilities in all areas open to guests. Please note that service animals may not be in the swimming pool or other bodies of water, and may not be left alone in rooms. Only dogs are recognized as service animals under titles II and III of the ADA.

The Lazy River at Tarza is a delightful water attraction featuring a meandering path that gently guides guests through a scenic route. Along the way, the river flows under charming bridges and through short, playful tunnels, providing a leisurely and immersive experience. For those seeking a bit more excitement, the attraction also features a group of wavy water slides that kids and adults will surely enjoy. Whether you’re drifting peacefully or splashing down the slides, the Lazy River promises a delightful experience for all ages.